Inventory Tracking

How Plant-Based Products affect Expired Loss

How Plant-Based Products affect Expired Loss 720 480 Andrew Hoeft

With every new grocery trend comes a necessary round of conversations:

“Who will our distributors be?”

“How are we going to market this product category?”

“Where should it be merchandised in our stores?”

There’s one question that is usually left out of these conversations, but could have the largest impact on your bottom line:

“How will this new product category affect our expired loss?”

Through our conversations with grocers, we’ve seen this question missed time and again, and, as your resident expiration date management experts, it’s our job to make you consider every aspect of your inventory’s expiration potential.

The latest category to fall prey to this oversight is plant-based products. Since they joined the mainstream food scene, they’ve exploded, entering nearly every category from the meat counter to the dairy aisle. Grocers like you are jumping at the chance to stock these products – they’ve seen the data, and they know carrying plant-based products will help their bottom line. 

Just to give you a taste of the trend: “Sales were up 31.3% overall between 2017 and 2019, to a grand total of nearly $4.5 billion in revenue,” according to the Good Food Institute and the Plant Based Foods Association.

However, like every new product category, plant-based products will have some effect on your expired loss metrics – both positive and negative.

How plant-based products affect expired loss

First, the good news: plant-based foods simply don’t pose as much of a risk to shoppers past their expiration date because they are not made from animal products. For this reason, they have longer shelf lives in your store.

Now, here’s where it gets complicated. Longer shelf life does not necessarily mean you’ll have better expired loss stats.

With any new category, including plant-based products, you’re still establishing a customer base. Even though sales are rising, and plant-based products are quickly becoming a must-have for grocers, there is still education that needs to take place to get shoppers on board.

If the products that you stock don’t move as quickly as you’d anticipated, and you aren’t keeping track of your expiration dates proactively, you may end up with expired plant-based products on your shelves. And your expired loss numbers will go up, up, up…

Tips to mitigate risk of expired loss

There are a few key best practices to avoid this issue with any new category:

  • Carefully track your plant-based product movement metrics in order to make accurate inventory purchases in the future. Start small, and gauge your shoppers’ interest in the category before wasting funds on large orders that may expire before they can be purchased.
  • Educate your customers on food safety practices for plant-based products. What does a plant-based product smell like, look like, taste like if it’s out of date? Storing plant-based products effectively is another topic that you may want to cover.
  • Proactively track your expiration dates so that you can mark down close dated items before they expire and help move them. There are many forms of expiration date management, but a technology-focused process that notifies you when an item in your inventory is about to expire is the best way to avoid not only a shopper coming into contact with an expired item, but an increase in your store’s expired loss.

How Date Check Pro Can Make Your Expiration Date Process More Effective

How Date Check Pro Can Make Your Expiration Date Process More Effective 720 480 Andrew Hoeft

Expiration date management is a necessary process in a grocery store. Consumers are more knowledgeable than ever about their health and the impact that fresh products can have on their wellbeing. They’re checking labels, and they don’t always like what they see.

Our research shows that 35% of shoppers are extremely likely to stop shopping at a store if they repeatedly find expired items on the shelves. They want to know that you’re looking out for their best interests and keeping only up to date inventory in your store.

Current expiration date management processes are inefficient and inconsistent. Spot checking leads to missed items and extra man hours, and rotation only works when employees are committed and detail-oriented. Those things are not a guarantee in the grocery industry. 

There is, however, a forward-thinking way to take on expiration date management. Date Check Pro is an expiration date management tool built into a software solution that solves the problem of expired products falling into customers’ hands. Here’s how it can make your process more effective:


Date Check Pro is user-friendly.

Date Check Pro’s interface is intuitive and user-friendly, easy to navigate for those tech natives and those who still haven’t switched to a smartphone. Your store associates will have no problem recognizing notifications, and following the prompt and response format of the software. The program itself tells them exactly which action to take based on their choices while date checking in accordance with your store policies on expired items. They won’t ever have to second guess what they should do with an item depending on its expiration date.


Date Check Pro removes most human error.

Where traditional spot checking and rotation put the onus on store associates to be consistent and error-free, Date Check Pro creates a system that takes the pressure off. Employees simply have to set aside time on their task list to check Date Check Pro (as a manager, you can determine how often this happens), and run through the list of notifications. Date Check Pro tells associates exactly what items they need to check for close dated expiration dates and where they need to go in your store to find them. They can systematically work through the necessary aisles and items without natural human errors like forgetting to check an item on the shelf or taking an inefficient route through your store.


Date Check Pro provides stats on inventory for future buying decisions.

Conventional methods of date checking serve only one purpose: finding expired items and pulling them off the shelves. Date Check Pro’s software solution provides an added layer of information to the process. You can use the dashboard in the backend of Date Check Pro to see which items are slow movers, which high ticket items tend to expire consistently, and which are marked out of stock frequently by date checkers. This data can help your team make better business decisions when placing orders with vendors and manufacturers.


Date Check Pro is proactive instead of reactive.

Finally, Date Check Pro makes date checking a proactive process instead of reactive. Most date checking processes only function to remove items that have already expired from your shelves. You’re crossing your fingers that you’ll get to those items before a customer does. With Date Check Pro, your store associates receive notifications about close dated items days (even weeks depending on your policies) before they are set to expire so that they can take action on them to save your store money. Perhaps you could discount an item so that customers are more likely to purchase them before they expire, or you can donate these items to a local food bank or shelter for a tax write off. Either way, Date Check Pro gives you a chance to make that choice before food expires on your shelves.

How Personalization Data Will Help You Decrease Shrink

How Personalization Data Will Help You Decrease Shrink 720 480 Andrew Hoeft

Reducing shrink in a grocery store can seem like an almost impossible task. While the retail industry in general is plagued with loss prevention woes, grocery can be even more difficult to monitor simply because of the nature of its products. Customers can eat products before purchasing them and items can even go bad on the shelves.

That’s not an issue for other types of retailers.

Grocers need to use every tool in their arsenal in order to combat shrink in their grocery store, including technology that allows them to collect data in order to make better purchasing and rotation decisions.

A great portion of shrink in grocery stores could be reduced if grocers accurately used personalization data to order precisely the right amount of stock, instead of overbuying items that are historically slow-moving and likely to become expired shrink. 


How to Collect Personalization Data

Grocers have many options at their disposal when it comes to collecting the personalization data that they need in order to combat expired shrink. Though the industry is notoriously slow to adopt new technology, installing a new software solution isn’t the only way to keep track of what your customers are buying frequently and which items tend to sit on the shelves. Here are a few ways that grocers can collect personalization data:


Loyalty programs

Many grocery stores already have loyalty programs in place. These purchase- and point-tracking systems make it easy for grocers to reward their customers with special perks once they’ve hit a certain purchasing threshold. However, they are drastically underused for other purposes, including the collection of personalization data.

Loyalty programs are already tracking how much a customer purchases, and what they are purchasing on a regular basis, but how much of that data is being translated into corporate buying decisions? If grocers are already inadvertently collecting this data, couldn’t it be put to good use in stocking your shelves with the products that your most loyal customers actually want?


E-commerce history

E-commerce purchasing history could be valuable to grocers in the same way that loyalty programs are when it comes to collecting personalization data. E-commerce platforms tend to be a bit more sophisticated, so not only will you be able to see data on what items are purchased most frequently, but also which products are searched for regularly, which are added to the cart and then abandoned, and what times of year products are fast-moving or slow-moving. 

You have all of this data at your fingertips as a grocer. It’s time to start using it to help you make better purchasing decisions and reduce expired shrink before it ever even occurs.


In-person interaction

Finally, for the good old-fashioned grocer, in-person interaction can be a keystone of your personalization data collection strategy.

Your store associates and managers speak with customers on a daily basis, answering questions and building relationships, but did you know that they’re an integral part of personalization data collection? 

The interactions between your store staff and your customers contain information that can help you do your job better and reduce expired shrink in your store.

What are your customers asking you for repeatedly? Is there a new item that’s become a consistent part of your staff’s conversations? Keep track of this information and take it into account when you’re making purchasing decisions.

Is one extremely loyal customer making requests? It might make sense to bring in a small quantity of the item they’re looking for in order to build a stronger connection with them and discover a potential new winner for your store.


How to Use Personalization Data to Reduce Shrink

Now that you’ve started using your loyalty programs, e-commerce purchasing history, and in-store interactions with guests in order to collect personalization data, you’re probably wondering what to do with all of this information.

It’s easy to get overwhelmed with the possibilities that data represents, but there are a few quick ways that you can use this data to create a positive impact in your store and reduce expired shrink.

First, find out which items customers aren’t buying very frequently and compare those to items that are frequently out of stock, but are popular with customers. These are your slow-moving vs. fast-moving products.

Your fast-moving products represent the items that you should be buying more of. Your customers are clearly exhibiting a high demand for these items, and frequent out of stocks are costing you valuable revenue.

Your slow-moving products represent the items that you should be buying less of, and even eliminating from your purchasing habits altogether. Use personalization data to stop purchasing items that aren’t showing up in your customer profiles regularly, as these items are easy culprits for expired shrink.

Then, use the data that you’ve collected, and the systems that you already have in place, to send hyper-specific offers and extreme discounts to your customers on items that are about to expire so that they don’t become expired shrink. Close-dated items are still viable for customers, but you want them off your shelves before they become a liability. Sending notifications to customers who regularly buy items that tend to expire on the shelf is a clever way to use personalization data to drive conversion to slow-moving items.

Using an expiration date management software could make this entire process simpler for you as a grocer. Collecting personalization data is an important aspect of your business, but keeping it organized in a way that makes it useful to your store is another challenge that you’ll have to tackle. While your e-commerce platform or loyalty program may be sophisticated enough to provide you with a dashboard that gives you personalization information, it’s likely not comprehensive.

If you use an expiration date management software, all of this information can be found in one, easy-to-access place. Your Date Check Pro dashboard not only sends you notifications when an item is close-dated or expired on your shelves, it also tracks which items are costing you the most money when they expire, and which items are slow-moving enough to be expired shrink risks for your store. 

Personalization data is discussed at length in the retail industry, for marketing purposes and for product development. However, in the grocery sector specifically, this information can be used to reduce expired shrink in your stores and put you on the right track toward achieving more optimal loss prevention results.

Expired Shrink Prevention Strategies for Community Grocers

3 Expired Shrink Prevention Strategies that Can Help Your Community

3 Expired Shrink Prevention Strategies that Can Help Your Community 720 480 Andrew Hoeft

Many retail operations are created with the business in mind. We have implemented procedures in order to make our stores run more efficiently, and in a more cost-effective manner. When we originally put together those processes, we were considering how the business would be affected by the results.

That mindset is being flipped on its head as we get closer to 2020. The focus of supermarkets across the country needs to shift, placing the spotlight on our customers instead of our internal workings.

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Best Expired Shrink Solution: Internal Process vs. Date Check Pro

Best Expired Shrink Solution: Internal Process vs. Date Check Pro 720 480 Emma Leuman

Expired shrink is a problem for many grocers like you, yet it tends to fall to the bottom of your to-do list. You may think that you have bigger fish to fry: purchasing decisions to make, employees to manage, and marketing efforts to execute, but in reality, your neglect of expired shrink in your store can have a major impact – on your customers and your bottom line.

So, what is the best expired shrink solution? You have to weigh your options.

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Save Some Dough – Reducing Dairy Dough Shrink

Save Some Dough – Reducing Dairy Dough Shrink 2430 2949 Cody Sheehy

Have you ever walked into your dairy cooler and found a bunch of expired doughs among everything that had been pulled for the day?  This section of the store can generate shrink for a few different reasons, and we are going to walk through some of the tips and tricks of what to watch for and how to combat higher loss in this area. read more


3 Lessons from Walmart on the Future of Grocery Store Shrink Control

3 Lessons from Walmart on the Future of Grocery Store Shrink Control 1280 720 Andrew Hoeft

In 2015, Walmart reported $300m in revenue lost to theft alone. When combined with other contributors to total shrink, it’s no wonder why the retailer has recently launched a series of new initiatives to get a better handle on these losses.

Like other retailers, both large and small, Walmart’s plan to combat the industry’s alarmingly growing shrink problem through a mix of new technology and tried-and-true tactics.

To help grocers and supermarkets orient their own AP/LP programs in relation to the leaders throughout retail, we’ve summarized three of Walmart’s new programs for 2018 and beyond.

1. Blockchain for grocery: highly efficient farm-to-store tracking technology is on the way

Blockchain is a complex topic, but for the purposes of understanding how it’s being used here, a basic, functional definition will do just fine:

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.”
– Don & Alex Tapscott, authors Blockchain Revolution (2016)

To understand this at an even more basic level, picture a spreadsheet that is duplicated thousands of times across a network of computers. Now imagine that this network is designed to regularly update this spreadsheet everywhere. That’s blockchain in a nutshell.

So, how is Walmart applying this technology to its grocery operations? In June of 2017, the company released results of a test program which used blockchain to cut the time it took to trace food from its journey from the farm to the shelf from about a week to less than three seconds.

The accomplishment shows opportunities for both Walmart and the larger industry in tackling the cost of food waste, more quickly identifying and containing food borne illnesses and fraud while maintaining compliance with safety regulations and meeting customer demand for transparency in the food system.

Here’s how blockchain could be used by grocers in the future to cut down on food waste:

Tracking information for a food item, such as a piece of fruit, is first scanned and inputted to the blockchain-enabled software from a label on a package of fruit. Product information, such as details of the farm, batch numbers, factory and processing data, expiration dates and shipping details, is digitally connected to the items as they move through each node of their journey to the store rather than a complex mix of paperwork and multiple digital logistics systems.

A Walmart spokesperson said this process took nearly seven days using previous methods. Using blockchain, they revealed their origins to two farms in Mexico and their stops along the way, in 2.2 seconds.

Blockchain’s ability to provide a permanent record of transactions by grouping them in digital “blocks” that cannot be altered could serve as an alternative to traditional paper records and manual inspection systems could leave supply chains vulnerable to inaccuracy or fraud when applied to food safety.

While blockchain systems are still in their infancy as industries continue to discover how they can serve as solutions to unique problems, grocers should begin understanding how this technology is being applied to supply chains, in particular.

Here are some resources that serve as a great starting point:

2. Eroding barriers to online perishables sales

A recently published patent filed by Walmart sheds light on the company’s new initiative to overcome one of the barriers to ordering grocery items online by giving consumers more control over the fresh items they select.

Specifically, the patent details a system the company calls the “Fresh Online Experience,” or FOE. In short, the system would enable customers to see an actual piece of produce, meat, or bakery product when making an online purchase for pickup or delivery.

Here’s how it would work in a nutshell: When a customer logs onto Walmart’s online shopping system, they would see a selection of fresh item categories represented by stock images. After selecting the type of product they’re looking for, they can then view image scans (either two- or three-dimensional) of the actual items available in the store and select the ones they want. These products would have “edible watermarks” applied to them ahead of time, which would be used to verify the items they selected.

According to the patent, the system seeks to curb the reluctance of customers in buying fresh items online when they don’t get to inspect it for quality and appearance ahead of time––thereby increasing overall sales of perishables and avoiding shrink due to expired products.

“The Fresh Online Experience … may facilitate customers’ ability to visually verify the exact fresh item they will be receiving,” the patent application states.

3. Employee happiness will always matter when it comes to shrink control (even for Walmart)

While Walmart is primed to make big investments in technological solutions to shrink, they’re also combating the problem by bolstering employee happiness through training and pay raises.

On the heels of the newly-passed tax bill, Wal-Mart has increased its wage base to $11, in addition to adding bonuses (up to $1,000) for some employees. The company said it will also expand maternity and paternity leave benefits and is looking into other ways to reward employees following the opportunities presented by the softened tax laws.

Along with better pay, Walmart says it will be stepping up employee training around catching and preventing thieves as well as managing inventory better. The retailer also said last year that it is working on reinstating its door greeters as part of an effort to cut down on theft.

Learn how your can use technology to track and manage shrink in 2018.

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prevent fraud

3 Ways Grocers Can Prevent Increased Holiday Fraud

3 Ways Grocers Can Prevent Increased Holiday Fraud 1280 853 Andrew Hoeft

This post is excerpted from our latest eBook, The Top 5 Asset Protection and Loss Prevention Problems Faced by Supermarkets During the Holiday Season.

Instances of fraud increase during the holiday season. Fraud is not always easy to catch the moment it happens, but training employees to follow standard procedures and always be vigilant can help to minimize what you see in your store.

Read on to review our top 3 tips for preventing fraud this holiday season.

Fight coupon fraud with training.

Supermarkets distribute far more coupons during the holiday season than any other time of year. More coupons, in this case, bring more coupon fraud—an issue that costs the both the broader retail industry and consumers $500 million a year.

  • Train employees on what to be on the lookout for, such as “free” and “high dollar” coupons. Anything suspect should be followed up on by manager.
  • If one cashier is making a certain mistake, it’s likely that others are making the same mistake repeatedly. Over time, each of these small losses adds to substantial losses. Training and incident follow-up is critical.

Fight credit card fraud with a clear policy.

Cloned credit cards and other tactics can have incredibly damaging consequences and can be hard to detect.

  • For high-dollar purchases including gift cards, match the last four digits of the customer’s credit card to the last four on the receipt.
  • Avoid manually entering credit card numbers into the system. While this is rarely done today, make sure any temporary seasonal employees and new hires are trained on this.

Institute a strict no-receipt policy.

  • Your store should have clear, strict guidelines on the processing of no-receipt returns. This can take the form of a price limit in which returns over a certain dollar amount won’t be processed without a receipt.
  • Complement your receipt policies with a good escalation process. Although there are scammers out there, it’s important that your valuable customers don’t lose out on a return or refund just because of a few bad apples. Exceptions can be made given the right circumstances, but they should be limited to manager approval only.

Learn more ways to protect your assets and prevent loss this holiday season when you download our free eBook.

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How Grocers Can Manage Untrained and Overwhelmed Holiday Staff

How Grocers Can Manage Untrained and Overwhelmed Holiday Staff 1280 847 Andrew Hoeft

This post is excerpted from our latest eBook, The Top 5 Asset Protection and Loss Prevention Problems Faced by Supermarkets During the Holiday Season.

The holidays put an increased burden on existing and seasonal staff and create opportunities for theft by both shoppers and employees.

Follow the strategies below to minimize the stress put on your employees while ensuring everyone is properly trained and ready to handle the increase in holiday shoppers.

Use inventory management software and train your staff on it to prevent theft.

A study conducted by inventory management software consultancy Software Advice, showed that companies with some sort of inventory management software integrated experience fewer thefts over those that use simple office or accounting software.

“It’s important for all business owners to realize that inventory management software will save you time—and money—in the long run. It increases your inventory visibility by standardizing your records and it can help you identify where shrinkage is occurring when you perform cycle counts. While a computer program won’t necessarily deter employee theft, it will give you the resources to ensure that your inventory is properly accounted for. When your inventory is properly accounted for on a consistent basis, there’s less of a chance that bad behavior will be able to fly under the radar. Regardless of what kind of business you have, it’s important to protect your assets. Using inventory management software is an easy way to give you a better sense of security.”
Software Advice

The study found that a higher number of employees admitted to stealing from their company when the company used only an accounting software as their main inventory management (35%). That number is significantly reduced when there is a real time inventory management software in place (22%).

While no system can completely deter theft, inventory management software makes it possible to better track inventory and detect theft as it happens. This makes employee training with such a system absolutely critical. As an integral part of your business, inventory management training should be a part of your comprehensive management training program and extend into your sales management training programs as well.

By including bit-sized segments of inventory management training into your overall training sessions for new hires, everyone at the company will be familiar with the components of your daily inventory protocol––dissuading anyone from acting on their bad intentions.

Here are some other ideas for strengthening inventory management training:

  • Send key material and inventory management personnel to specialized training sessions. Organizations like APICS (Association for Operations Management) offer classes and certifications for production and inventory management. These classes emphasize the importance of the entire inventory process including supplier management, production scheduling (working with inventory constraints) and performance metrics.
  • Train your sales team on the basics of your inventory management software. They should be able to monitor and analyze inventory software data to help you figure out what you need to notice anomalies or troubling trends.

Develop standards for conducting background investigations of seasonal workers.

Seasonal workers are less attached to their employers than standard staff members. Research has shown that the less loyalty an employee feels, the less likely they are to go out of their way to protect a company’s property—and the more likely they are to steal themselves.

The University of Florida’s Security Research Project (SRP) found that shrink-related losses grow alongside the use of short-time and part-time employees—up to 40 percent higher compared to stores with 75 percent or more permanent, full-time employees. When left unchecked, runaway shrink can actually erode the savings you’ve invested in hiring seasonal workers in the first place.

Thorough background investigations of seasonal hires is a major weapon in fighting this source of shrink. Temporary workers are, on average, screened one third as often as permanent workers. Supermarkets (and retailers in general) can’t let time-to-hire pressures override accuracy and screening thoroughness.

  • Develop a policy for hiring seasonal staff that defines standards for these investigations to follow and provides clear guidelines for resolving questionable findings.
  • If you use a temporary agency to hire seasonal workers, conduct random spot checks to ensure background checks were effective.
  • Restrict access to stockrooms, cash, checks, records, and keys to company vehicles.
  • Use your video surveillance systems to help identify possible problems by tracking whether stores are following practices that reduce loss.

Keep staff informed on mistakes being made.

This simple action can prevent one-off mistakes from developing into a problematic trend as it’s likely if one person messes up, others may follow.

Beyond keeping staff self-aware of their actions, this can also clue managers and other store leadership into potential problems or lapses in process and protocol that need to be addressed.

Ensure consistent staffing.

This is another simple point that that can carry enormous consequences. Underlying the importance of thorough background investigations and monitoring of seasonal staff is the need for consistent staff levels inside the store throughout the holiday season.

The investment in developing confidence in seasonal and regular staff isn’t just realized in prevented shrink, but also your ability to have more trustworthy team members acting as passive protectors against shoplifting from customers.

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4 Actions Grocers Should Take to Reduce Holiday Theft

4 Actions Grocers Should Take to Reduce Holiday Theft 301 201 Andrew Hoeft

This post is excerpted from our latest eBook, The Top 5 Asset Protection and Loss Prevention Problems Faced by Supermarkets During the Holiday Season.

The holiday season brings more sales for grocers and supermarkets, but also brings a dramatic increase in property crimes and theft including shoplifting. Larger U.S. cities have reported a shocking 45 percent increase in these crimes during the holidays.

U.S. retailers lose billions of dollars in stolen goods every year, and most of those losses occur during the holidays. Simply put, more customers means more theft. But two factors exacerbate this problem during the holiday season in particular: distraction and desperation.

1. Distraction

The fast pace of the holiday season provides more opportunities for shoplifters to steal products and go unnoticed by distracted staff members. Underprepared and understaffed stores may not have the resources to monitor their products as closely as they can during other times of the year.

2. Desperation

The holidays can be a particularly difficult time for those struggling financially, prompting some to resort to stealing when they otherwise wouldn’t. Combined with distracted staff, this can become a major problem.

There are ways you can combat the rise of theft during the holiday season without putting an extra burden on your already busy staff. Read on to learn about solutions you can implement in time for this season’s rush.

Know which items are stolen the most.

Preventing theft under the added stresses of the holiday season may require you to prioritize your loss prevention measures to the areas or products stolen most frequently.

Generally speaking, higher priced items are the largest targets for theft. For grocers, meat and seafood typically tops the list. However, it’s well worth it to invest the effort in uncovering which particular products are leaving your store without being paid for most often. With these insights in hand, you can adjust surveillance, reposition displays, or take other actions to prevent opportunities for shoplifting based on high-target items.

Tighten up cash controls.

Good cash control is essential to reducing the reward for opportunistic criminals to commit “snatch and grab” register theft. Don’t keep more cash in your registers than you need to. Put a process in place to call for continuous cash pickups by your loss prevention team or place excess funds in a drop safe.

Train your employees on the indicators of genuine U.S. currency to prevent the use of counterfeit money. Here are three easy low or no-cost steps you can take to quickly help your employees detect counterfeit money:

  1. Download the Department of Treasury’s Multi-note booklet. This guide breaks down the process of detecting counterfeit money by memorizing the security features on the $5, $10, $20 and new $100 dollar bill. This is a great resource to distribute to staff or run through during a training session. Access and download the booklet here.
  2. Run through exercises with staff. Have your front-end employees view each of the denominations and identify at least three security features on each bill.
  3. Hit home the idea that counterfeit detection boils down to paying close attention. Proper cash handling is the first step in detecting counterfeit money. Reinforcing even simple tasks like facing bills and organizing bills by denomination can train employees to be more attentive when handling money.

Increase floor presence.

Putting more staff on the floor is an obvious theft deterrent, but the idea of “presence” goes beyond this. Simply greeting each customer at the door and offering to help during their visit sends a powerful signal to shoppers that their activities are being monitored.

In-store theft is very often a crime of opportunity so any degree of vigilance on the staff’s part can make that opportunity seem far less appealing to would-be shoplifters.

Strengthen your CCTV or other video surveillance technology.

The lead-up to the holiday season is a great time to make improvements to your video surveillance systems in preparation for the influx of shoppers. And while installing more cameras is another obvious point, stores with older CCTV systems should consider moving to a more powerful and versatile networked video tool.

Traditional CCTV has serious drawbacks and limitations compared to modern networked video. Typically, these systems can only transmit signals to one particular set of monitors through wired connections. Networked video systems (commonly referred to as internet protocol, or IP cameras) on the other hand, capture and distribute images over a wireless internet network, making video streams accessible from multiple devices.

Using a private store network, video streams can be accessed in real-time by select personnel on computers, tablets, and smartphones no matter where they are in the store. Video footage can be stored either on remote servers or in the cloud for easy reference when needed.

In addition to greater accessibility, modern networked surveillance systems can integrate into other loss prevention systems, such as point-of-service (POS) platforms to immediately flag and investigate discrepancies––a huge real-time loss prevention ability during the busy holiday season.

Check out the tools below for examples of advanced modern surveillance systems:


OpenEye is a fully-integrated loss prevention platform that combines high-performance IP cameras with recording hardware and management software that can be customized to fit the needs of each store. Those with access to the system can view video feeds from a central control center or from a mobile app. Video surveillance can be integrated with POS systems for more powerful loss prevention capabilities.



Arcdyn offers a huge selection of cameras designed for all kinds of coverage needs along with monitoring software and storage hardware. The company has developed a step-by-step process for each industry they serve. For retailers and grocers, this begins by setting priority areas of coverage, selecting the types of cameras best suited for those areas, and then setting up a cost effective, reliable recording system.


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