Bring Your Own Device (BYOD) has its advocates and detractors in the grocery industry. Experts on either side argue over whether the benefits of having employees armed with digital knowledge centers outweigh the disadvantages of having a potentially distracted workforce.
The difference between these two outcomes lies in the standards that are set by the company surrounding BYOD. If an organization is able to follow a collaborative, open-minded process when creating and enforcing their policies for BYOD, they’ll be able to reap the benefits of this practice and gain employee buy-in.
How to Develop Successful BYOD Standards
Determine the tasks that employees can use devices for
Before putting pen to paper, it’s important to consider the reasons why you want to implement a BYOD policy in the first place. How will it benefit your employees, and your company processes specifically? What tasks will employees be able to accomplish once they have access to their devices? How do you expect your employees to use these mini computers on a daily basis?
Taking a comprehensive look at your ideal use cases for BYOD can inform the policies that you put in place to make them come to life. This step is integral to developing a successful BYOD standard in your grocery store.
Work with employees to develop standards
Now that you have an idea of how BYOD could be used in your company, sit down with your staff and get deep into the details of what you’re thinking for your policy. That’s right – involving your employees in a transparent, open-minded conversation surrounding internal policies will not only result in protocols that are customized to your company, but also more buy-in from your staff.
Make your first meeting a brainstorming session to let employees air their excitement, their grievances, their ideas for why it could work, and their ideas for why BYOD won’t succeed. Ask them questions that reveal pain points in their current position, and work through ways that BYOD could help. Determine what motivates them, what distracts them, and what reward systems could be in place to keep them on track and focused on customer service.
Ask yourself a series of technical questions
Anecdotal and qualitative information is important to have during your standard development process, but next you’ll need to consider the technical aspects of BYOD.
What apps should be blocked based on your knowledge and the information you gathered from your employees? Will you offer a data reimbursement to employees who participate in BYOD? Do you need to build a separate network in your stores for your employees to have access to a quick, secure connection? Your policies should reflect your answers to these questions.
One-size does not fit all
Finally, before you skip the steps above and simply Google “great BYOD policies”, absorb this quick reminder that one size does not fit all when it comes to BYOD policies in grocery.
Every company is different, and sometimes attitudes toward the practice differ even on a store level. It’s impossible to find a set of standards on the internet that will fit your company and culture without any adjustment.
Bring Your Own Device policies are becoming a persistent reality in the workplace, and it’s time to start thinking about whether or not your company should have one in place. If you believe that this technological assistance could be an advantage for your stores and your employees, use the information above to create a set of policies that you know will be successful.